I have a form which uses a PDF. The PDF is created with embedding the fonts and is created as a 1.3 version PDF.

When I view the PDF in Acrobat, the font which is acting oddly appears just fine. The font is called Mistrelle (and is a TrueType font). When I pull the PDF into PlanetPress, the font is replaced by Courier. However, I can create a style with this font and use it in a text box and have it display correctly. The text box will display the font correctly in the form and when I do a preview.

Is it a problem with the font? Or something in PlanetPress and how it interprets PDFs? Normally when I can't get a font in a PDF to display properly, it means I don't have the font installed and the problem clears once I get the font installed. I installed this font and the problem remained. So I tried to create a style in PlanetPress with the font to see if the font was not properly encoded, but the font was there and useable.

Is there some setting I can use on the creation of the PDF to fix this problem? The PDF is being created in Word.

Kit G

Hello,

Could you report an issue with us, provide the Word document along with the PDF you created, we will have a closer look at it.

Okay. I'm opening a web report now and I'll upload the files as soon as I get the reference number. Should I also send the file of the font that is misbehaving?

Kit G

Files uploaded.

The easiest way around this for us is making the pdf a tiff or try making it an eps and bringing it in.

If your tiff setting are high enough there will be 0-5% quality loss.

Thanks for the tip. Turns out the font is copyrighted and won't allow for being embedded into a PDF. Next time I'll give that a try. Seeing that the PDF is mostly text, the quality loss of transferring it to a tiff probably won't be a problem.

Kit G