IMPORTANT ANNOUNCEMENT

These forums were permanently set to read-only mode on July 20, 2022. From that day onwards, no new posting or comment is allowed on the site, but the historical content remains intact and searchable.

A new location for posting questions about PlanetPress Suite is now available:

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#20728 - 08/23/07 02:04 AM Help, my PP5 file cannot open and need to abnormal end PlanetPress
-Chris- Offline
Junior Member

Registered: 03/16/07
Posts: 19
Loc: HK
Hello,

I don't know why when I try to open a PP5 file, an error message prompt (see below). I didn't do anything at all but open. HELP !!!!

Crash Dump - No name.pp5 - PlanetPress - Exception occurred on 2007/08/23 13:56:59
Version: 5.3.2.2477
-----------------------------------------------------------------------------------

Error message: List index out of bounds (0)

ExceptAddr: 041B12FA
hInstance: 04190000
VirtAddress: 000202FA

Unit:
Proc:
Line: 0

Call Stack:
[041B12F5]{PPress.exe }
[041B12F5]{PPress.exe }
[04730E04]{PPress.exe }
[047311BD]{PPress.exe }
[044E2975]{PPress.exe }
[044E4D0C]{PPress.exe }
[044E4926]{PPress.exe }
[044E5434]{PPress.exe }

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#20729 - 08/23/07 01:43 PM Re: Help, my PP5 file cannot open and need to abnormal end PlanetPress
cosimo Offline
OL Expert

Registered: 10/31/01
Posts: 1286
Loc: montreal
Hi,

Please try to reset PlanetPress settings by doing the following.
-Make sure PlanetPress is closed.
-Double click PlanetPress Design from your desktop and immediately press down the CTRL key.
-Keep it press until PlanetPress opens.

If you still have an error, please contact Support.

Thanks
Cosimo

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Moderator:  cosimo, OL Newsgroup Support